AudioCodes SBCs in UAE for Secure Voice, Teams Direct Routing & BYOC
AudioCodes is the industry-leading supplier of cutting-edge, scalable, and reasonably priced communication solutions.
We deploy and support AudioCodes Mediant SBCs in the UAE for Teams Direct Routing, SIP trunk security, and multi-site voice reliability.
Enterprise Voice Connectivity Reimagined for the Modern Workplace
Microsoft Teams Certified
Zoom Certified
SIP Interoperable
Enterprise Security
Tailored Voice Solutions for Every Platform
Connect your preferred collaboration platform to the PSTN with carrier-grade reliability and enterprise-class features
AudioCodes offers innovative, scalable, and cost-effective communication solutions tailored to businesses of all sizes, from startups to large enterprises. We empower your team with crystal-clear communication, boosting productivity and customer satisfaction.
Microsoft Teams Voice
Enable crystal-clear calling with Direct Routing and Operator Connect certified solutions
- Direct Routing SBC deployment
- Operator Connect certified connectivity
- Survivable Branch Appliance options
- Global number porting & management
Zoom Phone & Contact Center
Seamlessly integrate Zoom Phone with your existing telephony infrastructure.
- Zoom-certified BYOC deployment
- Legacy PBX integration & migration
- Multi-site connectivity solutions
- Advanced call routing & policies
Multi-UCaaS & PSTN
Unified voice connectivity for service providers and multi-platform enterprises
- Platform-agnostic SBC solutions
- Genesys Contact Center integration
- Carrier-grade SIP trunking
- White-label managed services
AudioCodes SBC Use Cases
Practical deployments for Teams Direct Routing, secure SIP connectivity, and contact center call flows.
- Microsoft Teams Direct Routing/Zoom Phone: Connect Teams & Zoom to PSTN/SIP trunks with secure routing and call control.
- Genesys Contact Center SIP Integration: Secure, reliable SIP connectivity for inbound/outbound voice.
- Multi-site Voice Routing: Centralize routing across branches with consistent dial plans and failover.
SIP Security & Voice Protection
Reduce risk from SIP attacks, toll fraud, and misrouting with strong security controls to avoid costs.
- TLS/SRTP encryption for signaling and media (where supported end-to-end)
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Topology hiding to protect internal network details
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SIP flood / DoS protection
- Anti-fraud controls (rate limits, geo & time-of-day rules)
Deployment Options
Choose the right SBC architecture based on your sites, trunk strategy, and uptime requirements.
- Single-Site Deployment
Best for one office + one SIP trunk; simple routing and quick go-live. - Centralized SBC for Multi-Branch
One central policy point for multiple branches: consistent dial plan + easier management. - High Availability (HA) Pair
Designed for resilience with failover planning and live testing.
“We design routing, implement security policies, validate interoperability, and support go-live for Teams Direct Routing and contact center voice.”
Audiocodes SBC Dubai
We are more than a supplier—we are your local technical partner, ensuring success from design through ongoing support.
UAE-Based AudioCodes Expertise
Our engineers hold advanced certifications and understand regional carrier networks (Etisalat, du, STC, etc.) and the compliance required for the local regulations
Discovery & Requirements
We review your current voice environment and define the right SBC architecture.
Direct Local Support & SLAs
Receive support from our Dubai-based team with clear SLAs. We provide proactive monitoring, firmware management, and fast troubleshooting.
Design & Sizing
We recommend the right AudioCodes Mediant model based on capacity and growth.
Hybrid & Cloud Voice Specialists
Expertise in bridging on-premise systems with Microsoft Teams, Zoom Phone, Webex Calling, and other cloud platforms using AudioCodes technology.
Installation & Configuration
We configure AudioCodes SBC securely and align it with your voice platform.
A complete end-to-end deployment for AudioCodes Mediant SBC—designed for secure voice routing, clean call quality, and production-ready go-live.
Middle East-Wide Coverage
Sales and Support services across the Middle East region
AudioCodes Expertise
Certified Engineers offering professional services
Legacy Support
Support services are offered for new as well as existing units
Enterprise Grade
SBCs, Gateways and Meeting Insights
Frequently Asked Questions
What is an AudioCodes SBC and why do I need it?
AudioCodes Session Border Controller (SBC) is a security and control layer between your voice platforms (like Microsoft Teams or a contact center) and SIP trunks/PSTN. It helps with secure call routing, interoperability, call quality, and protection against SIP threats.
Can I use Audiocodes SBCs for Microsoft Teams Direct Routing, Zoom Phone, Genesys Contact Center etc.
AudioCodes SBCs help connect Microsoft Teams to phone systems like SIP trunks and PSTN. They are commonly used for Teams Direct Routing, Zoom Phone System, Zoom Contact Center, and Genesys Contact Center. These devices apply rules for routing calls, ensuring security, and maintaining call quality.
Do you support Genesys Contact Center SIP connectivity with AudioCodes SBC?
Yes. AudioCodes SBC can be deployed to provide secure SIP connectivity for Genesys voice traffic, including call routing policies, security controls, and interoperability testing with your SIP trunk environment.
Can AudioCodes SBC route calls between Zoom and Genesys Contact Center?
Yes, depending on your call flow design. Many environments use SBC routing rules to handle scenarios such as Zoom users calling through PSTN/SIP trunks and contact center inbound/outbound routing, with consistent dial plan logic.
How do you ensure SIP interoperability with carriers in UAE?
We follow a structured approach:
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Dial plan normalization and routing policies
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Codec alignment and DTMF checks
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Inbound/outbound call testing and troubleshooting
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Call quality verification (jitter/packet loss considerations)
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Documentation + final configuration snapshot for handover
What information do you need to recommend the right SBC sizing?
To size correctly, we typically confirm:
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Estimated concurrent calls (more important than total users)
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Number of sites/branches
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Teams Direct Routing only vs Teams + contact center traffic
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HA/uptime requirements
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Trunk details and security/compliance requirements
Do you offer ongoing support and SLA in UAE after go-live?
Yes. We can provide post go-live support such as:
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Monitoring guidance and incident troubleshooting
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Configuration changes and optimization
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Firmware upgrades planning
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Ongoing technical support under an SLA model (scope depends on your needs)
Ready to Transform Your voice Infrastructure?
Let our certified experts design the perfect AudioCodes solution for your organization. We help businesses in UAE implement AudioCodes for Microsoft Teams Direct Routing and SIP interoperability with secure, stable voice routing.